Grievance Management

OAK takes any alleged activities that run contrary to the standards set out in our policy commitments seriously and will engage with our stakeholders regarding both direct and indirect grievances raised. To ensure that complaints are handled properly, OAK has established a Grievance Management Procedure.  This procedure is used to register, assess, manage, and monitor grievances related to OAK’s operations. It is designed to help the organization effectively address and resolve external grievances. Our aim is to ensure that grievances from communities and stakeholders are responded to and managed in a transparent and timely manner.  You may report illegal, improper or unethical conduct by employees or business partners within our supply chain. We will address your concerns swiftly and take appropriate remedial action. Report will be treated confidentially and only necessary parties who are relevant to the investigation to be involved.